Easy Returns

At Nathalie Haddad Beauty, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

* Be unused and in its original condition.
* Be returned with its original packaging and accessories.
* Show no signs of wear, damage, or misuse.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

* Opened or used beauty products.
* Products with removed protective seals or packaging.
* Items damaged due to misuse.
* Gift cards.

Return Shipping

If you wish to return an item because you changed your mind or no longer want it, the return shipping cost is the customer’s responsibility.

Original shipping charges are non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Once approved, Nathalie Haddad Beauty will arrange a replacement or issue a full refund, including any applicable shipping costs.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method. Please note that processing times may vary depending on your payment provider.

Before Returning Your Order

Please contact our Customer Support team before sending any item back. Returns sent without prior approval may not be accepted.

If you have any questions, our team is always happy to assist you.